Support

Signing in

Forgot your password. Open the sign-in page and choose Forgot password. The reset link arrives by email. Check your spam folder if it is not there within a few minutes.

You signed up with Google or Apple. Then your account has no password, and a reset will not help. Use the same Google or Apple button you used the first time.

You cannot find your account. A small typo in the address at signup creates a second, empty account. It happens more often than you would think. Email us with the address you meant to use and we will sort it out.

Subscriptions and billing

Where you subscribed decides where you manage it. Cancelling in the wrong place will not stop the charge, so start here.

• You subscribed on the website. Go to your settings page. Manage Plan opens the billing portal, where you can update your card or switch plans. Cancel plan ends the subscription.
• You subscribed inside the iPhone app. Apple holds that subscription. Open the Settings app on your iPhone, tap your name, then Subscriptions, and manage it there.
• You subscribed inside the Android app. Google holds that subscription. Open the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions.

Subscriptions renew automatically until you cancel. Cancel at least 24 hours before the period ends to avoid the next charge. You keep access until the period you have already paid for runs out.

Refunds. Anything bought inside the app is refunded by Apple or Google, not by us, because they took the payment. For a purchase made on the website, email us and we will look at it.

You paid but the app still shows you as free. In the app, open Profile, then Your plan, and tap Restore purchases. That reconnects a subscription bought on this device. If it still looks wrong after that, email us.

Courses

Courses you own live in the learn area, on the web and in the app.

If you bought a course as a guest, without signing in first, claim it at asserthired.com/store/claim using the email address you paid with. That attaches it to your account permanently.

Mock interviews

Voice is not picking anything up. The app needs microphone permission. If you declined it the first time, grant it in your phone settings under AssertHired, then start the interview again. You can also switch the format to text at any point.

An interview stalled, or the report never arrived. Email us the date and the role you were practising for, and we will find the session and either recover it or return the quota it used.

Reporting a bug

Send it to asserthired@gmail.com with your device, your operating system version, and the steps that led to it. Bug reports get read the same day, and the ones with steps get fixed first.

Your account and your data

You can delete your account and everything attached to it at any time. How to delete your account covers the in-app path, the web path, and what gets removed.

Our Privacy Policy sets out what we collect and why, and the Terms of Service cover the rest.

Who you are dealing with

AssertHired is operated by AssertHired LLC, a Tennessee limited liability company in the United States. Support is handled by email at asserthired@gmail.com.